Scheduling Your Visit

Costello Eye Physicians and Surgeons is dedicated to providing you the best eye care with the attention you deserve. Our mission is to enrich our patients’ quality of life through research and innovative methods of enhancing images. We hope the following information will help guide you through the process and make you aware of what to expect on your visit with us.

To schedule an appointment with us, you may call any of the locations directly and we can direct you to the location nearest you.

Please Check with Your Insurance Company(s) to Verify Your “Vision Care” Coverage

Please remember that ultimately it is your responsibility to know your insurance plan and benefits. Recent trends lean toward annual benefit changes in your health plan, typically reducing the amount of coverage or type of benefits offered. You should also be aware that most insurance companies do not cover routine eye exams. If you have only medical coverage, without a medical complaint or medical diagnosis, you will be responsible for your bill.

Check with your primary care doctor, if listed on your insurance card, to determine if a referral is required for coverage.

The Day of Your Appointment

At the time of your visit, you will be asked to complete a Patient Registration Form and a Health History Form.

If we mailed them to you, please complete them in full and bring them with you to your appointment.

We will ask to make copies of your insurance card(s).

Please make sure you bring the most current insurance cards with you, as insurance companies frequently modify benefits. If your insurance, address or phone number changes at any time throughout the course of your care with us, please notify us promptly.

The co-pay amount listed on your insurance card will be collected at the time of your visit, if applicable.

You will be responsible for any co-pays and deductibles, as well as any services not covered by your insurance policy. For charges not covered by your individual insurance plan, we require payment in full at the time services are rendered. Prompt pay discounts are available on certain services. Please ask at the front desk. We accept cash, check or Visa, MasterCard, Discover or American Express as payment for services.

You may want to bring sunglasses with you to your appointment.

As part of your examination, your pupils may be dilated. With dilation, most people experience light sensitivity and difficulty with close focusing (such as reading). Some individuals also have difficulty seeing in the distance. The effects of the dilation can last up to several hours. Please ask any staff member if you should have any questions or concerns about dilation.